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Updated: 14 hours 37 min ago

Oracle Support training for you in April

Thu, 2021-03-25 14:17
Oracle Support essentials and product support advisor webcast training offerings

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Premier Support and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

New to Oracle Support? Start with Oracle Support essentials

You can take advantage of the essentials webcasts to learn the basics of the My Oracle Support portal—from customizing your dashboard to searching the knowledgebase for content and patches. You’ll find best practices for creating service requests and how to get started with My Oracle Support Community, which allows you to leverage the knowledge of your peers and Oracle experts.

Explore the offered sessions this month and register for the session of your choice or view a recorded session when convenient for you. Bookmark for quick access to the latest Oracle Support Essentials schedule.

Oracle product support advisor webcasts provide time with Oracle experts

Join an advisor webcast and connect with an Oracle subject matter expert—you can gain new insights through their product knowledge and experience. Topics include information about Oracle support services and products, best practices, troubleshooting guidance, and release information.

Access the webcast via Zoom, and have an opportunity to have your questions answered during the live Q&A session, or watch a recording when it is convenient for you. Explore the archive and catch up on past topics that interest you. Find your topic in this month’s schedule or choose an archived webcast.

Resources:

 

Applications Unlimited—3 live webinars with Oracle product experts—sign up now

Fri, 2021-03-05 17:58
  Learn from Oracle’s experts

Don’t miss your chance to hear the latest information on your Oracle Applications Unlimited products from the Oracle experts for Oracle E-Business Suite, JD Edwards, and Hyperion.

Applications Unlimited—register now for live webinars starting next week

Remember, you can run Applications Unlimited products through at least 2031 with Oracle Premier Support, updates, and new features. You choose whether you run your product on-premises or on Oracle Cloud Infrastructure (OCI).

Cloud curious?

See how easy it is to migrate E-Business Suite, JD Edwards, or Hyperion to Oracle Cloud Infrastructure. You run the same application and receive the same Premier Support, updates, and new features through at least 2031—whether you run on-premises or in OCI.

Register now for webinars that start next week

 

1. Oracle Cloud Virtual Test Drive: JD Edwards to OCI | March 9 | 11:00 am – 1:00 pm ET

You can see Oracle Cloud Infrastructure (OCI) in action with our JD Edwards applications. During this virtual lab, our cloud experts will take you through exercises that show how easy it is to migrate their JD Edwards enterprise applications to OCI with instructor-led labs. Participate in Q&A with Oracle Cloud engineers and try it out for yourself with self-guided labs.

Register today. Learn how simple we have made migrating JD Edwards to Oracle Cloud Infrastructure.

 

2. Live webinar: Oracle E-Business Suite Strategy and Updates | March 9 | 10:00 am PT

As a current Oracle E-Business Suite customer, you should have complete confidence in your approach to cloud. Migrating your E-Business Suite application onto Oracle Cloud Infrastructure (OCI) enables your organization to drive efficiency, reduce costs, and increase performance.

Come to hear directly from Oracle E-Business Suite General Manager SVP Cliff Godwin as he delivers an update on the Oracle E-Business Suite product line with the most recent innovation introduced in the latest release.

Join Cliff and Oracle GVP of Oracle On-premises Applications Kurt Solsky to discuss the Oracle commitment to our On-premises customers and Oracle SVP of Operating Systems and Virtualization, Ajay Srivastava on the benefits of Oracle Cloud Infrastructure (OCI).

Register now. Learn how simple we have made migrating E-Business Suite workload to Oracle Cloud Infrastructure.

 

3. Hands on Lab: Hyperion on Oracle Cloud Infrastructure | March 16 & 17 | 11:00 am PT – 1:00 pm ET

See Oracle Cloud Infrastructure (OCI) in action with your Hyperion applications and interact live with Oracle Cloud engineers. This workshop focuses on setting up Oracle Hyperion Financial Management (HFM), Oracle Hyperion Foundation Services, and Oracle Hyperion Financial Data Quality Management, Enterprise Edition (FDMEE) on OCI.

View instructor-led labs on Hyperion installation on OCI with self-guided labs that let you try it out for yourself and participate with Oracle Cloud engineers for Q&A.

Register now for the Hyperion on Oracle Cloud Infrastructure (OCI) Hands on Lab on March 16 & 17 at 11am ET, and discover how easy it is to migrate your Hyperion enterprise applications to OCI.

Continue learning with Oracle Support:

Oracle Support training for you in March

Mon, 2021-03-01 11:35
Oracle Support essentials and product support advisor webcast training offerings

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Premier Support and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

New to Oracle Support? Start with Oracle Support essentials

You can take advantage of the essentials webcasts to learn the basics of the My Oracle Support portal—from customizing your dashboard to searching the knowledgebase for content and patches. You’ll find best practices for creating service requests and how to get started with My Oracle Support Community, which allows you to leverage the knowledge of your peers and Oracle experts.

Explore the offered sessions this month and register for the session of your choice or view a recorded session when convenient for you. Bookmark for quick access to the latest Oracle Support Essentials schedule.

Oracle product support advisor webcasts provide time with Oracle experts

Join an advisor webcast and connect with an Oracle subject matter expert—you can gain new insights through their product knowledge and experience. Topics include information about Oracle support services and products, best practices, troubleshooting guidance, and release information.

Access the webcast via Zoom, and have an opportunity to have your questions answered during the live Q&A session, or watch a recording when it is convenient for you. Explore the archive and catch up on past topics that interest you. Find your topic in this month’s schedule or choose an archived webcast.

Resources:

 

Never Compromise. Get more with Oracle Support.

Mon, 2021-02-08 13:22

Your Oracle products are important to your business. Protect your on-premises software, applications, and hardware investments with Oracle's trusted, secure, and comprehensive support. Essential software updates and new releases, proactive support tools, and 24/7 services to help you mitigate risk, reduce costs, and gain competitive advantage.

Trusted

Oracle’s reputation is built on more than 40 years of delivering award-winning service to customers to help ensure their technology investments are effective, efficient, risk-resistant, and competitive. Oracle’s team has the expertise and knowledge to offer industry-leading assistance, so you can focus on growing your business.

Secure

Oracle Premier Support delivers security features at every layer of the software stack to help protect your business interests. Security patching is not only a standard operating practice; it is an essential strategy. Only Oracle has the tools, owns the source code, and has the ability to develop security updates for our products.

Comprehensive

Oracle Premier Support delivers comprehensive maintenance, features, and functionality for Oracle products including Oracle E-Business Suite, Hyperion, JD Edwards EnterpriseOne, PeopleSoft, Siebel CRM, Oracle Database, software, systems, and storage products. Our approach is integrated and systematic. And, with Oracle Applications Unlimited, customers can maximize and expand their existing Oracle Applications investment with Oracle Premier Support through at least 2031.

Customer perspective:

“There are three main benefits to Oracle Premier Support. First, they have access to worldwide experience we don’t have, so they see things that we don’t see and know things that we don’t know. Second, they have access to the source code. Third, they can bring a new perspective, an expert perspective.”  —Retail health care customer

View the Oracle Premier Support infographic and Get more with Oracle Support video to discover some of the ways in which we continue to invest in our customers’ success.

  Resources

Oracle Support training for you in February

Tue, 2021-02-02 10:50
Oracle Support essentials and product support advisor webcast training offerings

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Premier Support and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

New to Oracle Support? Start with Oracle Support essentials

You can take advantage of the essentials webcasts to learn the basics of the My Oracle Support portal—from customizing your dashboard to searching the knowledgebase for content and patches. You’ll find best practices for creating service requests and how to get started with My Oracle Support Community, which allows you to leverage the knowledge of your peers and Oracle experts.

Explore the offered sessions for February and register for the session of your choice or view a recorded session when convenient for you. Bookmark for quick access to the latest Oracle Support Essentials schedule.

Oracle product support advisor webcasts provide time with Oracle experts

Join an advisor webcast and connect with an Oracle subject matter expert—you can gain new insights through their product knowledge and experience. Topics include information about Oracle support services and products, best practices, troubleshooting guidance, and release information.

Access the webcast via Zoom, and have an opportunity to have your questions answered during the live Q&A session, or watch a recording when it is convenient for you. Explore the archive and catch up on past topics that interest you. Find your topic in this month’s schedule or choose an archived webcast.

Resources:

 

The tool for successful DBAs

Wed, 2021-01-27 14:21
Oracle Trace File Analyzer saves you time

At Oracle, we recognize that our customers depend on their databases.

Your business is priority number one. That's why we are continually evolving our database and our support tools to help your databases run smoothly 24/7.

With over 40 years of supporting thousands of customers, we have the expertise and support tools that are available to you as part of Oracle Premier Support.

As an example, Oracle Autonomous Health Framework is a collection of tools as components, which work together autonomously 24/7 to help keep database systems healthy and running while minimizing human reaction time. Oracle Trace File Analyzer, is one of the tools included in Oracle Autonomous Health Framework that will help save you time.

What can Oracle Trace File Analyzer do for you?

Oracle Trace File Analyzer is easy-to-use and provides real-time health monitoring, fault detection, and diagnosis via a single interface. Oracle Trace File Analyzer works autonomously, on-demand, or both—it is up to you how you choose to use it.

Runs autonomously
  • Detects faults.
  • Collects problem-specific diagnostics.
  • Notifies you of the fault and location of the collection.
Runs on-demand
  • Use a quick single command to collect diagnostics rather than a list of manual collection steps.
 
  • Get a real-time status summary of all database components with drill-down options.
  • Search and analyze log entries.
  • Use included tools for easier management of your database.
  • Purge database logs (automatic and manually).
  • Capture disk usage snapshots.
  • Change trace levels with a single command.
  • Run problem-specific data collections to capture what Oracle Support needs to diagnose and resolve service requests with a single command.
  • Customize collection options for time, nodes, databases, and components.
  • Upload your diagnostic collections to Oracle Support for root cause analysis and resolution.

Save time with Trace File Analyzer.

Resources:

Oracle Support Training for You in January: for New and Experienced Customers

Thu, 2021-01-07 10:28
Oracle Support essentials and product support advisor webcast training offerings

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Premier Support and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

New to Oracle Support? Start with Oracle Support essentials

You can take advantage of the essentials webcasts to learn the basics of the My Oracle Support portal—from customizing your dashboard to searching the knowledgebase for content and patches. You’ll find best practices for creating service requests and how to get started with My Oracle Support Community, which allows you to leverage the knowledge of your peers and Oracle experts.

Explore the offered sessions for January and register for the session of your choice or view a recorded session when convenient for you. Bookmark for quick access to the latest Oracle Support Essentials schedule.

Oracle product support advisor webcasts provide time with Oracle experts

Join an advisor webcast and connect with an Oracle subject matter expert—you can gain new insights through their product knowledge and experience. Topics include information about Oracle support services and products, best practices, troubleshooting guidance, and release information.

Access the webcast via Zoom, and have an opportunity to have your questions answered during the live Q&A session, or watch a recording when it is convenient for you. Explore the archive and catch up on past topics that interest you. Find your topic in this month’s schedule or choose an archived webcast.

Resources:

 

Oracle Siebel CRM—and How Oracle Can Help You Transform Your Application

Wed, 2020-12-02 14:01
Siebel CRM Virtual Summit 2020

Customers continue to benefit from Siebel CRM and the latest release provides a compelling ROI. By utilizing the latest innovations, customers are achieving tremendous agility, with near zero downtime and reduced TCO.

Oracle Support best practices

During the recent Siebel CRM Virtual Summit Gregg Reno, Product Manager for Oracle Premier Support, shared useful hints and tips for working with support and highlighted key areas where Oracle helps our Siebel CRM customers to be successful:

  • Continuous innovation with monthly product updates
  • World class product support and services
  • Essential security fixes for mission critical systems
  • Access to customer advisory boards and partners
  • Relationships with product teams to co-innovate
  • Oracle’s commitment to investment in Siebel CRM innovation

You can view a recording of Gregg Reno’s presentation here or download the slides.

Resources

Oracle Support Training for You in December: for New and Experienced Customers

Tue, 2020-12-01 15:34
Oracle Support essentials and product support advisor webcast training offerings

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Premier Support and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

New to Oracle Support? Start with Oracle Support essentials

You can take advantage of the essentials webcasts to learn the basics of the My Oracle Support portal—from customizing your dashboard to searching the knowledgebase for content and patches. You’ll find best practices for creating service requests and how to get started with My Oracle Support Community, which allows you to leverage the knowledge of your peers and Oracle experts.

Explore the offered sessions for December and register for the session of your choice or view a recorded session when convenient for you. Bookmark for quick access to the latest Oracle Support Essentials schedule.

Oracle product support advisor webcasts provide time with Oracle experts

Join an advisor webcast and connect with an Oracle subject matter expert—you can gain new insights through their product knowledge and experience. Topics include information about Oracle support services and products, best practices, troubleshooting guidance, and release information.

Access the webcast via Zoom, and have an opportunity to have your questions answered during the live Q&A session, or watch a recording when it is convenient for you. Explore the archive and catch up on past topics that interest you. Find your topic in this month’s schedule or choose an archived webcast.

Resources:

 

Oracle Platinum Services for Engineered Systems—No Additional Charge

Fri, 2019-05-31 16:19
Fully Realize the Benefits of Your Oracle Engineered Systems with Oracle Platinum Services

We launched Oracle Platinum Services in 2012, and what began as a breakthrough support offering for Exadata customers has evolved into an integral aspect of Oracle Support, designed to help customers fully realize the benefits of their Oracle Engineered Systems.

Today there are over 5,700 Oracle Engineered Systems implemented on Oracle Platinum Services—all entitled to 24x7 remote fault monitoring, quarterly patch deployment services, and unprecedented response times for fault resolution and restoration—at no additional charge. The Oracle Platinum Services page has more information on what Oracle Platinum Services offers and how other customers are leveraging the features of the service.

Considering Oracle Platinum Services? Have Questions?

Topics to consider before boarding your systems to Oracle Platinum Services. You must ensure that it addresses the needs of your organization while meeting any security or other guidelines your organization might have in place. Your next consideration should focus on how you can meet the requirements to qualify for Oracle Platinum Services.

The Oracle Platinum Services FAQ is an excellent resource to start with, to get answers to general questions. Further inquiries can be made of your Technical Account Manager, if you wish to further investigate your options. They can help direct you to an Oracle Platinum Driver, a resource skilled in helping customers navigate questions related to implementing Oracle Platinum Services on their Oracle Engineered Systems.  

Learn More

You can find more information in the Oracle Platinum Services Onboarding document, which lays out what customers can expect when boarding their systems on to Oracle Platinum Services.

 

 

 

 

 

 

 

Resources

Don’t Be the Weak Link: Why Security is Everyone’s Job

Tue, 2019-05-21 18:58
CXOTalk with Oracle’s Mark Sunday

While security may start from the top, it doesn’t end there. In today’s business environment, it’s everyone’s job to remain vigilant and stay on top of the latest security trends. Oracle’s CIO, Mark Sunday, shares his wisdom and advice on security, what it means today, and why it matters more than ever in his latest CXOTalk interview with industry analyst and host, Michael Krigsman.

 

Here are few quick takeaways from Sunday’s conversation with Krigsman:

 

Regardless of the Industry, Security Is Top of Mind and a Key Focus

Security has always been a major issue, but with the high-profile breaches that have become more and more prevalent, security, now more than ever, should be top of mind. Every business, regardless of the industry needs to be concerned about security. You want to ensure that your customers and your employees’ data are protected.

 

It Begins at the Very Top

Security starts at the top. Sunday believes it’s the responsibility of the company’s leadership to create a culture of security and to ensure the right regulations are in place.  


 

Security Is Not Just the Role of the CIO, Not Just the Role of the CISO, but It’s Everyone's Responsibility

Even though security starts from the top, it should not stop there. Sunday stresses the importance of security at every layer. Every layer in the organization and every layer of the business. Security should affect almost all roles within the organization. One weak link can break the chain.

 

Watch the CXOTalk with Mark Sunday to hear more on his approach to security.

 

 

 

 

 

 

Mark Sunday

Oracle Senior Vice President and Chief Information Officer

 

 

 

 

 

Resources:

Growing Cyber Threats Drive Need for Advanced Security Defenses

You Won’t Believe What Today’s Biggest Security Threat Is

Insights into IT Governance and Security

How Can You Protect Your Business From Cybercrime?

What is Trusted Support? CXOTALK with Oracle VP Brennan Baybeck

 

 

You Won’t Believe What Today’s Biggest Security Threat Is

Thu, 2019-05-16 15:09
CXOTALK with Praxair’s Earl Newsome

We often think of cyber security as solely the function of the IT department. But the truth is that security is the responsibility of each and every one of us—as we discover how to navigate an increasingly digital, mobile, and social infoscape. IT security has broken out of the realm of the technical experts and is integrating into everyone's job and day-to-day life.

In this CXOTalk video, Earl Newsome, Praxair Vice President and Chief Information Officer, sits down with industry analyst and CXOTALK host, Michael Krigsman, to discuss the importance of IT security across an entire organization.

People are the Biggest Threat to Security

The fact remains that traditional technical solutions—firewalls, permissions, encryption—help prevent data loss and theft. However, modern attacks now occur on multiple levels and are no longer completely technical. Cybercriminals are now using your own employees against your security defenses—without them even knowing.

The unfortunate truth is that people represent the biggest threat to corporate security. “Most of the issues that happen in security happen on two legs, not on two wires. [First] we need to do what's necessary on the two wires side—technology—and make sure that we have the right monitoring, detection, and patching capabilities put in place,” says Newsome.

Security is Everyone’s Responsibility

However, security doesn’t stop there. Training, awareness, and preparation must be an integral part of your security program in order to prevent security threats from within. “Security is not just the job of IT or our vendors, it’s actually the job of the board, it’s the job of our employees–security is everyone’s job,” says Newsome.

Your organization could be armed with the most impenetrable technical security defense—but at the end of the day, your organization is only as secure as your employees.

Watch the CXOTALK video to discover how to ensure security is implemented at every level of your organization.

 

 

 

 

 

Earl Newsome

Vice President and CIO, Praxair

 

 

 

 

 

 

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Oracle Customer Support Services at Oracle OpenWorld 2019

Wed, 2019-05-08 13:58

Standing Room Only Last Year-—Don't Worry—We Are Bringing More Chairs

We’re deep into planning our presence at Oracle OpenWorld in San Francisco, September 16-19. You will have the opportunity to talk to the Oracle Support experts at the Oracle Support Stars Bar. You can meet with Oracle Support Engineers to discuss topics that you need to understand better—from on premises to the cloud, software to hardware, and education to certification. Bring your questions or just come by to say hello in person.

Get to know the experts from Oracle Premier Support, Advanced Customer Services, Oracle Platinum Services, and Oracle University at the Oracle Support Stars Bar. They are ready to help you and delivering conference sessions throughout Oracle OpenWorld.

We will also have our Mini-Briefing Center in full swing with short sessions that focus on practical, actionable topics from the Oracle experts. Last year, the Mini-Briefing Center was standing room only for many of the sessions, so we know we need more chairs this year.

You will always find something new at the Oracle Support Stars Bar—we can’t wait to show you what we have planned.

Save with early bird pricing. Registration is open now and early bird pricing is available through 6 June.

Register now. We look forward to meeting you in September.

    Meet us at the Oracle Support Stars Bar Oracle OpenWorld 2019

September 16-19, San Francisco, California

 

 

Resources

Don’t Leave the Window Open: Four Recommendations to Stay Secure in an Interconnected World

Tue, 2019-04-30 17:47
Protect Your IT Like You Would Protect Your Home

In our rapidly evolving world of IT, cyber threats, cybercrime, and data breaches are becoming an everyday occurrence. Now security threats are more prevalent and familiar to businesses of all sizes. Add in the infinite array of interconnected devices and systems all around us, and suddenly you are faced with the challenge of managing potential threats from all angles – whether it’s a mobile device or an app, an employee with remote access, or someone plugging a USB drive into your network. Boom—you’ve been hit faster than you can blink.

Don’t worry—there are ways you can fight this tide, stay ahead of the wave, and keep your business and systems secure. In the recent podcast episode of Support Matters, experts Susan Behn of Infosemantics and Oracle’s Lisa Schreiber discuss their top recommendations and strategies to tackle this major IT challenge:

 

  1. Have a patching strategy and schedule—and stick to it

“Many of the well-published breaches are the result of lax security patching,” says Susan. Having a sound strategy, maintaining timely patches, and keeping up-to-date should be top priorities. “You have to absolutely make time to do it!”

Leverage Oracle Support resources to make sure your applications are fully secure at every layer.

  1. Subscribe to alerts for patches 

Don’t let hackers find an opening. Susan recommends working with Oracle Technology Network and My Oracle Support to keep up-to-date so you never miss a patch.

  1. Educate your company 

Security affects every person at your company. Vulnerabilities can occur anywhere, like employee’s cellphones, Wi-Fi connections, and internet browsers. The reality is that it is everyone’s job to stay secure. Create a security culture within your company. Make it a priority to educate everyone on potential areas of risk, how the most ordinary actions can pose threats, and the steps and latest protocols to combat them.

  1. Be proactive 

Above all else, take a proactive approach when it comes to security. Stay on top of your business, run My Oracle Support diagnostic reports, and use patch wizards. Find holes and fix them before it's too late.

According to Lisa, you should think about protecting your IT and business like you would for your own home. “Think of it as a house that may have one open window. A burglar tries all the windows to find the one that is open. In this case, companies that do not patch have the same unlocked window.”

You must take steps to close the window. With Oracle’s cybersecurity strategy and the help of Oracle Support, you can keep your business secure.

Listen to the latest episode of Support Matters to learn more on how to fully protect your business. 

 

Susan Behn, VP, Infosemantics Inc.

Lisa Schreiber, Oracle VP, Customer Success

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